A customer of us, a lab manager at a dairy company,
told us about something that happened to her last Friday.

She said that around 16.30,
just as she was getting ready to go home,
she noticed that the new lab technician seemed very upset.

The technician was holding
a rack of dilution tubes in one hand and
a 1 L bottle of solution in the other,
which the manager assumed was a diluent for refilling some tubes.

She asked her how her first week had gone
and if she was happy with them.

At that moment, the technician started crying and said:
"It's something so simple,
and I've done it so badly.
I've been doing dilutions every day this week,
and they've been going well,
but today, in the rush to finish before the weekend,
I got distracted and mixed up the tubes.
It's been an exhausting week."

Our customer told us that she understood her immediately.
A few years ago, it was her the one who stayed ridiculously late
to finish the serial dilutions.
So, she reassured the technician, saying:
“Don’t worry, it’s okay.
We’ve all made mistakes with those darn serial dilutions.
Even though it’s a simple and basic microbiology technique,
it only takes a moment of distraction
for everything to go wrong.”

Then she had an idea
and asked the technician to wait a moment.
She went to another lab,
in a different department of the same building,
and grabbed a blister pack of Dilucup® Elegance
and the Dilugent® Shaker.

When she returned, she said:
“Look, with this you’ll be able to finish the remaining serial dilutions in no time.
Just open the Dilucups you need
and press the pedal to start shaking.”

According to our customer, the technician’s reaction was immediate:
“Wow, this will change everything!”

The manager stayed until the technician finished
so she could close the lab,
and in about 10 minutes she was done
and ready to go home.

As she left, she smiled and said:
"Don't return this instrument to the other lab on Monday,
we're keeping it!"

Our customer told us she went home feeling great
and on Monday she ordered another Dilugent® Shaker for her own lab.

For her, as a lab manager,
the most important thing is that her staff feels comfortable,
and she knows that with the Dilucup® System,
in addition to saving time and resources,
they're also taking care of their people.